Needham, Massachusetts ยท Digital Realty
Remote hands at Needham.
Digital Realty runs two buildings on its Needham campus and we attend both. 128 First Avenue is the one we are in most often, with 105 Cabot Street next door.
128 First Ave and 105 Cabot St Same campus, one visit Billed hourly
Digital Realty BOS14 and BOS16, Needham
These are two separate purpose built buildings on one campus, and they are adjacent. That matters twice over. First, a ticket that says only Needham costs time at the wrong lobby, so give us the street number. Second, if your estate spans both buildings, one technician can cover both in a single visit rather than two dispatches, which is one dispatch instead of two.
What we do in this building
Both buildings carry heavy compliance audits, and 105 Cabot Street adds HIPAA to the list. Tenants here usually have obligations of their own, so we document every visit, every action taken and every part replaced. Your auditor sees a clean chain of custody rather than an unexplained badge swipe.
You have to authorize us first
Add our technicians to your authorization list with Digital Realty. Once per customer, not per building, and only you can do it. Worth setting up while nothing is broken.
Facility at a glance
- Primary building
- 128 First Avenue, BOS14
- BOS14 size
- 281,000 square feet, three stories
- BOS14 redundancy
- N+1 UPS and cooling
- BOS14 compliance
- SOC 2, SOC 3, PCI DSS, ISO 27001
- Also covered
- 105 Cabot Street, BOS16
- BOS16 size
- 133,000 square feet, about 40,000 raised floor
- BOS16 power
- 10 MW redundant utility
- BOS16 compliance
- HIPAA, SOC 2, SOC 3, PCI DSS, ISO 27001, NIST 800-53
- BOS16 design
- concurrently maintainable, outside FEMA flood plains
- Security
- 24/7 on site staff, biometric and photo badge, CCTV with 90 day retention
- Carrier neutral
- yes, and cloud neutral
Scope of work
What a technician can do on site.
Rack and stack
Full build outs from pallet to powered on. Unboxing, rail kits, racking to your layout, cabling and labeling, with photographs of the finished work.
Hardware installation
Single units into an existing cabinet. Rail kits, cable management, power up and a check that it comes back on the network.
Drive and part replacement
Failed drive swaps, memory, PSUs and NICs. Send the part or we can source it.
Structured cabling
Copper and fiber runs, cross connects to your carrier, patch panel dressing and labeling.
Reboots and console work
Physical power cycles, crash cart and console access, BIOS and firmware changes.
Migrations and decommissions
Moving equipment between cabinets, cages or buildings, and clean removals with disposal.
Audits
Cabinet walk through, cable audit, asset and serial capture, with a written report.
Why us and not the facility
One call, one technician, one rate.
Raise it with us directly and it does not join a queue behind every other tenant in the building, to be picked up by whoever is on shift and has never seen your cabinet before.
Digital Realty runs both Needham buildings next door to each other and we cover both. If your estate spans the two, one technician handles both in a single visit rather than two separate dispatches. The phone gets answered by someone who can help rather than someone who opens a ticket about it.
Authorization takes a few minutes and it lasts. Get it done while nothing is broken and we are a phone call away from then on.
What you get
- Rate
- quoted hourly
- Emergency work
- dispatched on your call
- Planned work
- 72 hours notice
- Colocation contract
- not required
- Every visit
- documented and photographed
Straight answers
Questions about Needham.
Do I need a colocation contract with Axcelx to book this?
No. Remote hands at Digital Realty is available whether or not you buy anything else from us. Plenty of our remote hands customers have their cabinets with another provider entirely.
How is the work billed?
Billed hourly. The same applies at every facility we cover, this one included.
How does emergency work get handled?
You call or email and we dispatch a technician. There is no triage queue and no ticket tier to climb. Our access arrangements at this building are already in place, so nothing has to be set up first, and we will tell you honestly when someone can be at your cabinet rather than quote a time we do not control.
How much notice do you need for planned work?
Pre-planned hourly work needs 72 hours notice, which lets us schedule the right technician and stage any parts before your window opens.
What do I have to set up before you can come on site?
Add our technicians to your authorization list with the operator. Once per customer, not per building, and only you can do it. Best done before you need us.
What do you need from me to open a ticket here?
The building and floor, your cabinet or cage number, what you want done, and who at the operator has authorized our access. For Digital Realty, the address is 128 First Avenue and 105 Cabot Street, Needham, MA.
Do you work at other datacenters nearby?
Yes. We dispatch to any facility in Massachusetts or New Hampshire. This page covers Needham specifically because it is one we attend regularly.
Need someone at 128 First Avenue and 105 Cabot Street, Needham, MA?
Send the building, the cabinet number and what needs doing. Billed hourly, and no colocation contract with us is required.