Boston · Massachusetts · New Hampshire
Boston remote hands, and every other MA and NH datacenter.
We work in the Boston datacenters regularly and dispatch to facilities throughout Massachusetts and New Hampshire. Our team acts as an extension of your staff.
Boston, MA and NH Emergency dispatch on your call No colocation contract needed
Service levels
Three ways to use our technicians.
Pick the one that matches how often you need someone in the building, and switch between them as your footprint changes.
Ongoing maintenance
A certified technician walks your cage or cabinet on a schedule, replaces failed drives and audits the deployment. You get a written report of each audit plus a structured wire audit confirming cable management is being kept to best practice.
monthly contractHourly, pre-planned
Planned work booked with 72 hours notice, which gives us time to assign the right technician and stage any parts before the window opens. Billed hourly.
billed hourlyEmergency dispatch
Call or email and we dispatch. No triage queue, no ticket tier, and no waiting behind every other tenant in the building.
dispatched on callScope of work
We go well beyond pressing buttons.
These are the tasks customers ask for most often. If something is not listed, ask anyway, because the list is descriptive rather than exhaustive.
- Reading out displays, indicator lights and alarm messages
- Hot swapping hard disks
- Checking cables and connections
- Troubleshooting error and alarm conditions
- Power cycling, resetting and rebooting equipment
- Receiving deliveries, unboxing and delivering to your cage
- Swapping disks, memory, motherboards, CPUs and RAID cards
- Installing or removing operating systems and software
- Migrations within a facility or between facilities
- Recurring scheduled maintenance
- Adjusting and adding network configuration
- Monitoring on site and off site across three Boston locations
- Structured cabling
- Inventory management and labeling
- Configuring routers and switches to written instructions
Projects we have run
A sample of the larger engagements our technicians have delivered.
- 400+ item rack and stack in Virginia. Planning, design, receiving, unboxing, racking and cabling.
- 200 failed disks replaced in Boston across a single customer estate.
- 500 new servers racked in Boston from delivery through to network hand-off.
- Failed part replacement on hundreds of servers, ongoing.
Full room builds and travel work are handled by our deployment crews, including Ashburn and Sterling. Remote hands here is hourly with no minimum beyond the first hour.
Why outsource it
Save money with certified technicians.
Flying an engineer to Boston, or keeping one on staff for occasional cage work, costs far more than it looks like on paper. Our team integrates with yours at a fraction of that, whether the need is occasional or ongoing.
Below local market rates
Work is billed hourly, with no travel time added on top at the facilities we work in regularly. Ask us for a number and put it next to your facility rate card.
Already in the building
Our own cabinets are at CoreSite BO1, which makes us a tenant there rather than a visitor. Our technicians already hold access and already know the facility's procedures.
Facility detail
The buildings we work in most.
Each of these has its own page with the addresses, the operator, the compliance the building carries and what we do there.
Somerville
CoreSite BO1, 70 Inner Belt Road. Our own cabinets are in this building.
Somerville detailWatertown
Csquare BOS4, 486 Arsenal Way. Formerly Evoque and CenterSquare.
Watertown detailWaltham
Csquare, 115 Second Avenue primary, plus the Winter Street buildings.
Waltham detailNeedham
Digital Realty BOS14 and BOS16, 128 First Avenue and 105 Cabot Street.
Needham detailCoverage
Datacenters we dispatch to.
You do not need a cabinet with us to use our technicians. If your hardware sits in a facility anywhere in Massachusetts or New Hampshire, we will send someone to it. The facilities named below are the ones we attend most often, grouped by corridor.
Remote hands in Boston, Somerville and Cambridge
- Boston — One Summer Street, DataBank, Verizon, Crown Castle
- Somerville — CoreSite BO1 at 70 Inner Belt Road, Evocative, FirstLight
- Cambridge — Lumen, Verizon
- Charlestown and Medford
Smart hands along Route 128
- Needham — 128 First Avenue
- Waltham — Equinix BO1, Csquare, FirstLight, Cogent
- Bedford — 55 Middlesex Turnpike
- Billerica — Equinix BO2, EdgeConneX
- Watertown and Norwood
Remote hands on I-495 and MetroWest
- Andover — TierPoint Boston-Andover
- Lowell — Markley Lowell
- Marlborough — TierPoint, ColoSpace
- Northborough — Iron Mountain BOS-1
- Chelmsford and Acton
Central, western and southern Massachusetts
- Worcester and Fitchburg
- Springfield and Holyoke
- Rockland, Brockton and Fall River
Remote hands in New Hampshire
- Manchester, the largest concentration in the state
- Portsmouth and the seacoast
- Lebanon, Keene, Laconia and Littleton
Project work anywhere
Large rack and stack, migrations and cage audits are quoted as projects and we travel for them. Recent work includes a 400 item deployment in Virginia and multi-hundred server builds around Boston.
Discuss a projectFacility not listed? Ask anyway. The list above is where we go regularly, not a boundary. Tell us where your cabinet is and we will confirm coverage and rate.
Straight answers
Remote hands questions.
How is remote hands work billed?
Remote hands is billed hourly at every facility we cover in Massachusetts and New Hampshire. Ask us for a number and put it next to your facility rate card.
How fast is emergency response?
Call or email us and we dispatch a technician. There is no triage queue and no ticket tier to climb. We will tell you honestly when someone can be at your cabinet rather than quote you a number we do not control.
What do I have to set up before you can come on site?
Add our technicians to your authorization list with the facility operator. Once per customer, not per building, and only you can do it. Best done before you need us.
How much notice do you need for planned work?
Pre-planned hourly work requires 72 hours notice. That lets us schedule the right technician and stage any parts before the window opens.
What does the ongoing maintenance service include?
Billed monthly, a certified technician performs a thorough walk-through, replaces failed drives and audits your cage or cabinet. You receive a detailed report of each audit along with a structured wire audit confirming cable management best practices are being followed.
Which datacenters do you cover?
Any datacenter in Massachusetts or New Hampshire. We work regularly at One Summer Street and CoreSite BO1 in Somerville, and dispatch across the Route 128 and I-495 corridors, out to Worcester, Springfield and Holyoke, down to the South Shore, and north into New Hampshire. We have also run projects further afield, including a 400 item rack and stack in Virginia.
Do you provide remote hands at One Summer Street in Boston?
Yes. One Summer Street, the Markley Group carrier hotel, is one of the facilities we attend most often, along with CoreSite BO1 at 70 Inner Belt Road in Somerville where our own cabinets sit. Both are inside our normal working radius.
Do you cover the Route 128 datacenters?
Yes. That includes 128 First Avenue in Needham, the Equinix, Csquare, FirstLight and Cogent facilities in Waltham, 55 Middlesex Turnpike in Bedford, and the Equinix and EdgeConneX sites in Billerica.
Do you cover TierPoint Andover, Markley Lowell or Iron Mountain Northborough?
Yes. TierPoint Boston-Andover, Markley Lowell, Iron Mountain BOS-1 in Northborough and the TierPoint and ColoSpace facilities in Marlborough are all within our normal dispatch area on the I-495 corridor.
Do you dispatch to New Hampshire?
Yes. Manchester holds the largest concentration of datacenter space in New Hampshire and we work there regularly, along with Portsmouth on the seacoast and the facilities in Lebanon, Keene, Laconia and Littleton.
Do I have to be an Axcelx colocation customer?
No. Remote hands is sold on its own. Most of our smart hands customers have cabinets in somebody else's facility and simply need certified technicians closer than a flight away.
What tasks will your technicians handle?
Anything physical: hot swapping disks, memory, motherboards, CPUs and RAID cards, checking cables and indicator lights, power cycling equipment, receiving and unboxing deliveries, installing operating systems, structured cabling, inventory and labeling, intra-facility and facility-to-facility migrations, and configuring routers and switches to your written instructions.
Relax, we have got you covered.
Tell us which facility your hardware is in and what needs doing. We will quote it against the real scope and get a certificate of insurance on file so emergencies move fast.